Our client is from the maritime industry and they are looking for a CRM / Customer Experience Analyst to join them!
Working Hours: Monday to Friday (8:45 AM to 6 PM)
Remuneration package: Basic Salary + AWS + VB
[Main Accountabilities]
- Data analysis for market intel and customer performance;
- Assist to follow through on leads with the port of loading offices once rate negotiation has concluded.
- Assist to resolve and minimize the rate disputes and coordinate with the tariff team inquiries.
- Assist with tender coordination and analysis;
- Assist in registering 3 party buying and selling rates to facilitate invoicing and reconciliation;
- Assist with Tariff maintenance monthly/quarterly review; Baf updates and maintenance;
- Manage change requests and error resolution with internal stakeholders, and salesforce developers;
- Manage user access and new account creation;
- Assist in contract renewal with Salesforce and developers when required;
- Spearhead user adoption drives and prepare periodic reports for management on adoption metrics;
- Maintain/update training material for users;
[Requirement]
- Minimum 2 years of proven hands-on experience in the relevant scope of work in the maritime industry is preferrable
- Strong written and spoken command of English
- Computer literature particularly MS office suites (Word, PowerPoint, BI, and Excel)
We regret that only shortlisted candidates will be contacted, thank you.
JAC Recruitment Pte. Ltd.
EA Licence Number: 90C3026
EA Personnel: R22106522
(Mun Yu Yi)
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