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CRM/ Customer Experience Analyst | Maritime / Logistic | Mon- Fri

Job title: CRM/ Customer Experience Analyst | Maritime / Logistic | Mon- Fri
Contract type: Permanent
Location: Singapore
Salary: $45,500 - $52,000
Reference: PR/090926
Job published: April 05, 2023 09:55
Our client is from the maritime industry and they are looking for a CRM / Customer Experience Analyst to join them!
 
Working Hours: Monday to Friday (8:45 AM to 6 PM)
Remuneration package: Basic Salary + AWS + VB
 
 
[Main Accountabilities]
  • Data analysis for market intel and customer performance;
  • Assist to follow through on leads with the port of loading offices once rate negotiation has concluded.
  • Assist to resolve and minimize the rate disputes and coordinate with the tariff team inquiries.
  • Assist with tender coordination and analysis;
  • Assist in registering 3 party buying and selling rates to facilitate invoicing and reconciliation;
  • Assist with Tariff maintenance monthly/quarterly review; Baf updates and maintenance;
  • Manage change requests and error resolution with internal stakeholders, and salesforce developers;
  • Manage user access and new account creation;
  • Assist in contract renewal with Salesforce and developers when required;
  • Spearhead user adoption drives and prepare periodic reports for management on adoption metrics;
  • Maintain/update training material for users;
 
[Requirement]
  • Minimum 2 years of proven hands-on experience in the relevant scope of work in the maritime industry is preferrable
  • Strong written and spoken command of English
  • Computer literature particularly MS office suites (Word, PowerPoint, BI, and Excel)

We regret that only shortlisted candidates will be contacted, thank you.
 
JAC Recruitment Pte. Ltd.
EA Licence Number: 90C3026
EA Personnel: R22106522
(Mun Yu Yi)

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