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1 Year Contract Role
- Handling sensitive customer data while adhering to strict security and privacy rules - Identifying, analyzing fraudulent transactions patterns and using platform tools to make accept/reject decisions on client transactions
- Using advanced statistical methods to unravel deep insights from substantial amounts of transaction and usage data
- Providing excellent client support experience and client focus - Adhering to platform KPIs related to accuracy, decision time, and productivity - Proposing preventative measures, process enhancements, and improved tool functionality - Raising team awareness on process changes, quality improvement, fraud trends, and other matters of concern with clear communication - Developing documentation, coordinating and implementing guidelines, training and helping colleagues with new tools onboarding
- Providing root cause analysis and participate in meetings with senior team members from other operational divisions as well as engineering and data science teams
- Working with Customer Support to resolve escalations and implement elements of the escalation program strategy
Requirements
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