Technical Support Engineer

We are seeking a skilled and proactive Technical Support Specialist to join our team. This role combines technical support and pre-sales consultation, ensuring our customers receive timely and effective assistance with our products and services. The ideal candidate will have strong problem-solving skills, technical expertise, and a customer-centric mindset.

Key Responsibilities

• Provide pre-sales support and consultation, addressing customer inquiries and support requests promptly and accurately.

• Diagnose and troubleshoot software and hardware issues, applying effective solutions to resolve technical problems.

• Offer technical assistance related to computer systems, software, and hardware.

• Develop and maintain technical documentation and manuals to support internal teams and end-users.

• Assist with new product certifications and renewals.

• Support the company’s Warranty Entitlement and Claim system.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.

• 3–5 years of hands-on experience in technical support or a similar role.

• Proficiency in Microsoft Office applications.

• Strong analytical and problem-solving skills.

• Solid understanding of hardware, software, and networking diagnostics.