We are seeking a skilled and proactive Technical Support Specialist to join our team. This role combines technical support and pre-sales consultation, ensuring our customers receive timely and effective assistance with our products and services. The ideal candidate will have strong problem-solving skills, technical expertise, and a customer-centric mindset.
Key Responsibilities
Provide pre-sales support and consultation, addressing customer inquiries and support requests promptly and accurately.
Diagnose and troubleshoot software and hardware issues, applying effective solutions to resolve technical problems.
Offer technical assistance related to computer systems, software, and hardware.
Develop and maintain technical documentation and manuals to support internal teams and end-users.
Assist with new product certifications and renewals.
Support the company’s Warranty Entitlement and Claim system.
Requirements
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
3–5 years of hands-on experience in technical support or a similar role.
Proficiency in Microsoft Office applications.
Strong analytical and problem-solving skills.
Solid understanding of hardware, software, and networking diagnostics.
JAC Recruitment Pte Ltd
EA Personnel: R24121320
EA Personnel Name: LOH CHUAN LIANG ALOYSIUS