Team Leader (Sales/Cold Call) | Fintech （Korea Market) | $6k -$7k （With Comms)

• Build and manage each portfolio of the Retention/Sales department by acquiring new and retaining existing clients.
• Quality control of the work of customer service managers (listening and evaluating a conversation, eliminating errors).
• Assessment of the effectiveness of managers, and preparation of proposals to improve the quality of work.
• Development and implementation of tools aimed at increasing the involvement and effectiveness of the team.
• Working with the marketing department to search for new campaigns and lead sources.
• Reports the results of the department to the Director.
• Team / People Management: Lead Korean team, interviewed, hire & train new employees, professional development of the team /individually, conducted master classes, wrote sales scripts, and managed team targets.
• Liaise with other departments to escalate and resolve all client issues in a timely manner to ensure a consistently high level of client service.
• Identify process improvements and maintain a full knowledge of Client Services manuals and procedures.
• Undertake such other duties, training, and/or hours of work as may be reasonably required and which are consistent with the general responsibility of this role. This may entail occasional after hours of support.

• Work experience in a management position in a CFD/finance broker of 3 years minimum is necessary.
• Native Korean speakers are required for these positions in order to communicate with Korean Speaking Clients.