SOC Operations Manager

COMPANY OVERVIEW
Our client is a Singapore based security solution provider. Due to high demand in the market, they are looking for a SOC Operations Manager with Maritime Experience to join their team.
 

• Lead the daily operations of the security operations center (SOC), ensuring adherence to established processes and protocols for event and incident detection and response.
• Manage the recruitment, development, and retention of SOC analysts.
• Develop and update frameworks, procedures, and processes to facilitate smooth SOC operations.
• Maintain a comprehensive set of standard operational documents for use in the SOC.
• Ensure accurate and timely delivery of reports on a monthly and periodic basis.
• Train SOC analysts to carry out daily operations in alignment with established frameworks and procedures.
• Ensure strict compliance with agreed service level agreements (SLAs).
• Collaborate with various teams in onboarding services as per the scheduled plan.
• Foster collaboration with operations managers (OMs) and operations directors (ODs) to promote best practices in SOC operations and environment.
• Identify and manage service delivery risks and develop improvement plans.
• Deliver positive security outcomes to drive client satisfaction, retention, and growth

• Diploma/Degree in Computer Science, Information Systems, or related field, or equivalent experience.
• 8 or more years of professional experience in security IT, preferably in the maritime industry.
• Experience working in a SOC environment.
• Proficiency in working in an Agile environment.
• Broad knowledge of cybersecurity technologies, trends, and strategies.
• Strong analytical skills to assess risk, identify threats, and develop mitigation plans.
• Strong organizational, project management, and interpersonal communication skills.
• Ability to manage and prioritize multiple tasks and projects, and provide guidance to support engineers.
• Demonstrated ability to effectively manage customer projects.