RESPONSIBILITIES

• Provide end‑user support by managing and addressing IT service requests, from general inquiries to technical troubleshooting and access‑related issues.
• Facilitate employee onboarding and offboarding processes.
• Administer backend servers, infrastructure, and network equipment.
• Manage the company’s IT inventory, including hardware, software, and licenses.
• Oversee network security across the organization.
• Handle data backup and recovery operations.
• Perform software deployment and updates.
• Plan and execute smooth rollout of updates and applications to ensure performance, cybersecurity, and minimal operational disruption.
• Support IT purchasing activities and maintain up‑to‑date IT documentation.
• Assist the IT Manager with ad‑hoc IT project implementations.

EDUCATIONAL QUALIFICATIONS & SKILLS REQUIRED

• Bachelor’s degree in Information Technology, Computer Science, or equivalent.
• Knowledge of network security, system architecture, and project management is preferred.
• Minimum 2–5 years of hands‑on experience in IT administration.
• Experience managing and supporting the following OS, software, and hardware:
  Operating Systems: Windows Server 2008 R2 / 2012 R2 / 2016, Hyper‑V, Windows 10 & 11
  Software: Office 2016+, Office 365, Symantec Backup Exec, Microsoft CRM, TeamViewer, BitLocker, Workflow tools
  Hardware: Cisco Switches, Cisco ASA, Fortigate Firewalls, PABX/IP Cameras, Video Conferencing Equipment

CERTIFICATIONS

• CompTIA A+ and Network+
• Cisco Certified Network Associate (CCNA)
• Microsoft Certified System Administrator (MCSA)
• VMware Certified Professional (VCP)