Responsibilities:
Deliver on-site technical support including installation, maintenance, and troubleshooting.
Resolve customer issues promptly and efficiently.
Perform routine inspections and preventive maintenance to ensure equipment reliability.
Continuously update technical skills to stay aligned with industry developments
Communicate effectively with clients and headquarters to tailor solutions.
Build strong customer relationships to ensure satisfaction and loyalty.
Support planning and execution of field service projects, ensuring quality and timeliness.
Collaborate closely with the technical team in Japan to deliver high-end services.
Handle additional tasks as assigned by management