Service Engineer (UPS/ Power Management)

COMPANY OVERVIEW
Our client is a global manufacturer of power management system and automation system for industrial.

JOB RESPONSIBILITIES
 

• Responsible for technical and administrative support activities including installation, testing, commissioning, repair, modifications, preventative maintenance, troubleshooting, engineering change upgrades, etc
• Ensures adequate records and systems are maintained. Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design department’s attention
• Responsible for specific service contract/s as the single point of contact interfacing into customer organization, while working with sales prime to drive additional sales in those specific service contract/s (including 24x7)
• Accountable to customer relationship to deliver best in class services delivered to drive service quality to a new height
• Responsible for timely, professional, accurate and service oriented response to all technical service enquires
• Identify and isolates equipment start-up malfunctions and takes corrective action
• On-The-Job Training for customer personnel and possibly dealers in equipment operation and maintenance responsibilities  
• Represent the company in a customer support role and is responsible for customer’s satisfaction with equipment and servicing
• Prepare daily logs and report of work performed. Implement and control workflow documents, and maintain proper practices to keep track of these documents. Communication skills must be adequate to interface effectively with customers both internally and externally
• Analyse and provide advice for customers’ existing equipment status and recommended replacement schedules interface effectively with customers both internally and externally

JOB REQUIREMENTS

 

• Candidate must possess at least a Diploma/Bachelor’s Degree in Engineering Field (Electrical/Electronic or Mechatronic).
• Able to perform service machinery like generator or air-compressor type of equipment.
• Collaborate with cross-functional teams within Engineering, Sales, and Product
• Good problem-solving skills for developing creative solutions and meeting objectives.
• Attention to detail and accuracy
• Ability to work well under deadlines and pressure