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Service Engineer

Job title: Service Engineer
Contract type: Permanent
Location: Singapore
Specialisation:
Salary: $0 - 50 k
Start date: 08 Feb 2021
Job Reference: 51670
Contact details: Aaron Soh
Contact email: aaron.soh@jac-recruitment.com
Contact-phone: +65 6224 6864
Job published: 3 days ago

General Responsibilities

· Work as a team within department and other departments to support for both pre and post-sale activities

· Build customer relations and ensure customers’ satisfaction on all technical related activities in both Singapore and regional

· Service engineers are responsible for the maintenance and correction of products that have been sold.

· Provides corrective and preventive maintenance as well as other after-sales technical support solutions.

· Service engineers will have to interact with customers to provide information and procedures to addres the inquiries, concerns and requests to their products and services.

· Completes standard service records on work performed in accordance with company policy.

· Cultivate discipline, giving high priority to compliance with all prevailing laws and regulations

· Ensure all sales activities and processes comply with company polices

· Compliance of documentation requirements

· Adhere to  Corporate directives.

· To ensure continuous reporting to management

· To ensure safe technics at all time for all technical related activities

· To ensure all equipment, tools and parts properly maintained accordingly to HQ and CMA standard

· To ensure standard administration of all matters related to technical support and company level

· To ensure proper records of all relevant service-related information well maintain.

· Required to be on-call

Job Description

· Able to perform and complete monthly preventive maintenance appropriately within given time range

· Able to response to corrective maintenance and up the system in the shortest time frame

· Able to follow and complete project accordingly following project schedule as committed to customer

· Able to travel oversea occasionally to provide technical support to customers and distributors.

· Able to complete all other technical related task within given time range

· Responds to customer complaints

· Evaluates and resolves problems of the customer

· Analyzes, inspects and reviews findings to determine the solution to the problem that the customer demands

· Works alongside with sales department

· Repairs, tests, commission and maintains equipment

· Monitors performance of the product

· Provides customers with regular reports and feedback on their service requests

· Develops and maintains relations with customers · Reports common complaints of customers to top management in order to address the situation for future reference

· Makes recommendations to maintenance technicians; and offers feedback on product development, features and functions. Other Responsibilities

· All other tasks, projects or assignments as assigned by the organization in the course of the employment.

Requirement – Competencies (non formal education)

· Excellent analytical and problem-solving skills must be possessed by all service engineers.

· He must be familiar with all parts of the product as well as familiarity with electrical or mechanical

procedures that may have effect on the products being purchased.

· They must have excellent communication skills both written and verbal in order to relay the problem and

solution to customers and top management.

Requirement – Qualification (formal education)

· Nitec/High Nitec/Diploma in related majors such as Biomedical Engineering.

 

EA License: 90C3026  | EA Personnel: R1658068  | EA Personnel Name: Aaron Soh