Consultant/Senior Consultant/Manager - Business Analysis in ITSM

COMPANY OVERVIEW
One of the famous tech consulting firms is looking to hire Consultant/Senior Consultant/Manager to work with their client, a bank.

JOB RESPONSIBILITIES
Enhancing the IT Service Management (ITSM) project management capabilities of the IT department in the client organization.

• Analyse workload of each project and task
• Adjust master schedule of each project
• Gather business requirement from business users and draft relevant documents (e.g. Business Requirement Definition doc, workflows) and corporate with business user to complete the documents.
• Draft IT Service Management (ITSM) guidelines for IT department, the template of IT Service Management (ITSM) deliverables (e.g. Policy, Standard, Procedure, Manual, Roles and Responsibilities, etc) and the project status reports for IT Service Management (ITSM) enhancement
• Other relevant tasks (e.g. meeting facilitation, documentation, proposal of further improvement etc.)

JOB REQUIREMENTS

• At least 3 years of working experience as a Business Analyst
• At least 2 years of business requirement gathering & definition experience related to Financial Industry
• Documentation experience in project management context (PowerPoint, Excel, Word skills are required)
• Systematic knowledge of IT Service Management(ITSM) (e.g. ITIL)
• Client-facing experience
• Working experience in a consulting firm & financial industry

BENEFITS
Salary: Depends on your experience
Location: City and East

Apply online or feel free to contact me directly for more information about this opportunity. Due to the high volume of applicants, we regret to inform that only shortlisted candidates will be notified. Thank you for your understanding.

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Oba Nana (R1988153)
JAC Recruitment Pte Ltd (EA Lic No: 90C3026)