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Membership Service Executive - Japanese speaking

Job title: Membership Service Executive - Japanese speaking
Contract type: Permanent
Location: Singapore
Specialisation:
Salary: $2,000 - $4,500
Start date: 20-04-2021
Reference: en-64249 - PR/052220
Job Reference: 52020
Contact details: Takahiko Mochizuki
Contact email: Takahiko.Mochizuki@jac-recruitment.com
Job published: 27 days ago

Our client, a service provider within the lifestyle and consumer goods space, is looking for a Membership Service Executive for their Japan market team as part of expansion plans.

Job description

  • Handle enquiries from members and transactions via various channels promptly and efficiently

  • Monitor payment status and take proactive approach in following up

  • Record all communication transpired into the CRM system promptly

  • Record all activities and enquiries for statistics collation

  • Prepare timely and accurate documentation and reports

  • Deliver good customer service by providing assistance in member’s request/complaints and find appropriate solutions

Requirements

  • Business level Japanese proficiency is required to liaise with Japanese-speaking clients and members

  • Possess excellent communication skills and customer-oriented mindset

  • Proficient in Microsoft Office (Word, Excel)

  • Prior working experience in hospitality industry will be a big advantage

We regret to inform applicants that only shortlisted candidates will be notified.
Thank you for your understanding.

JAC Recruitment Pte. Ltd.
EA Licence Number: 90C3026
EA Personnel: R1105328
KONNO TOSHIAKI