【Position】Team Leader for Japan market
【Job Des criptions 】
・Build and manage each portfolio of the Retention/Sales department by acquiring new and retaining existing clients;
・Quality control of the work of customer service managers (listening and evaluating a conversation ,eliminating errors);
・Assessment of the effectiveness of managers, preparation of proposals to improve the quality of work;
・Development and implementation of tools aimed at increasing the involvement and effectiveness of the team;
・Working with marke ting department to s earch for new campaigns and lead sources.
Reports the results of the department to the Director.
・Team / People Management: Lead Korean / Japanese team, interview, hire & train new employees, professiona l development of the team /ind ividually, conducting master classes, writing sales scripts and managing team targets.
・Liaise with other departments to escalate and resolve all client issues in a timely manner to ensure a consistently high level of client service
・Identify process improvements and maintain a full knowledge of Client Services manuals and procedures
・Undertake such other duties, training and / or hours of work as may be reasonably required and which are consistent with the general responsibility of this role. This may entail occasional after hours’ support
・Build and manage each portfolio of the Retention/Sales department by acquiring new and retaining existing clients;
・Quality control of the work of customer service managers (listening and evaluating a conversation ,eliminating errors);
・Assessment of the effectiveness of managers, preparation of proposals to improve the quality of work;
・Development and implementation of tools aimed at increasing the involvement and effectiveness of the team;
・Working with marke ting department to s earch for new campaigns and lead sources.
Reports the results of the department to the Director.
・Team / People Management: Lead Korean / Japanese team, interview, hire & train new employees, professiona l development of the team /ind ividually, conducting master classes, writing sales scripts and managing team targets.
・Liaise with other departments to escalate and resolve all client issues in a timely manner to ensure a consistently high level of client service
・Identify process improvements and maintain a full knowledge of Client Services manuals and procedures
・Undertake such other duties, training and / or hours of work as may be reasonably required and which are consistent with the general responsibility of this role. This may entail occasional after hours’ support
【Requirements (Certification, Knowledge & Experience) 】
・Degree holder or Equivalent
・Work experience in a management positon position in a CFD/finance broker of 3 years
・Experience in sales, Retention and marketing.
・Developed leadership and organizational skills;
・Systematic thinking, skills for building business processes;
・Confident PC user: MS Office (Excel, Word), internet. CRM, telephony, Backoffice.
・Native Korean or Native Japanese speakers are required to liase with clients and manage team members.
・Strong command of the English language at least upper intermediate level!
・Degree holder or Equivalent
・Work experience in a management positon position in a CFD/finance broker of 3 years
・Experience in sales, Retention and marketing.
・Developed leadership and organizational skills;
・Systematic thinking, skills for building business processes;
・Confident PC user: MS Office (Excel, Word), internet. CRM, telephony, Backoffice.
・Native Korean or Native Japanese speakers are required to liase with clients and manage team members.
・Strong command of the English language at least upper intermediate level!
【Benefits】
Salary:S$6,000~8,000
Commission: Depends on team performance/montHly
JAC Recruitment Pte. Ltd
EA Personnel Name: Yusaku Yoshida
EA Personnel Registration Number:R23111969
EA Licence Number: 90C3026
EA Personnel Name: Yusaku Yoshida
EA Personnel Registration Number:R23111969
EA Licence Number: 90C3026
※期間限定！ご友人紹介キャンペーンを実施中です。是非、弊社にご紹介くださいませ※
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JACはシンガポールで30年以上の実績。
シンガポールでの就職、転職はお任せ下さい！
多業種・多業界において最大級の求人数を誇っています。
アジア各国だけでなくグローバルネットワークを活かして、最適なお仕事探しをお手伝いいたします！
JACはシンガポールで30年以上の実績。
シンガポールでの就職、転職はお任せ下さい！
多業種・多業界において最大級の求人数を誇っています。
アジア各国だけでなくグローバルネットワークを活かして、最適なお仕事探しをお手伝いいたします！
★JAC Recruitment グローバルネットワーク★
シンガポール・マレーシア・インドネシア・タイ・香港特別行政区・韓国・ベトナム・インド・イギリス・ドイツ・アメリカ
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シンガポール・マレーシア・インドネシア・タイ・香港特別行政区・韓国・ベトナム・インド・イギリス・ドイツ・アメリカ
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