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Regional Service Coordinator

Job Title: Regional Service Coordinator
Contract Type: Permanent
Location: Singapore
Industry:
Salary: $0 - 50 k
Start Date: 17 Mar 2020
Reference: en-59975
Contact Name: Nicholas Kong
Contact Email: nicholas.kong@jac-recruitment.com
Job Published: March 17, 2020 18:15

Job Description

Our client, a global Japanese leader in Imaging Solutions is looking for a Regional Service Coordinator. The Regional Service Coordinator serves as the center of all regional service activity and responsible to coordinate the delivery of service within the region.

 

Regional Service Coordinator

[Responsibilities]

·         Responsible for the day to day service delivery within the region

·         Familiar with customers, their service status as well as overall business within the region

·         Drive improvement programs to improve customer system performance and uptime.

·         Interfaces with dealers on a daily basis to know all current activity

·         Monitors performance, escalates non-performance, gathers information for periodic reviews

·         Answers internal and external questions regarding service delivery

·         Maintains summary of personnel, coordinates training programs and escalates issues with personnel

·         Provides backup support to the customer care organization

·         Capable of fulfilling the customer care specialist and manager position

 

[Requirements]

·         Strong in interpersonal skills.

·         ERP and SAP System experience required

·         Experience in customer service preferred

·         Track record of performance and results

 

Kindly email your CV to nicholas.kong@jac-recruitment.com if you are interested. We regret to inform that only shortlisted candidates will be contacted.

Thank you!