Expected Working Assignment and accountabilities.
Interact with clients on site to meet complex requirements of a solution.
· Provide troubleshooting and workaround solutions for software related issues on an ongoing basis to the customer.
· Provide installation, configuration and support for technology solutions based on client requirements.
· Works with project manager to deliver the projects
· Provide customer support and direct quality assurance for all projects
· Provide 24x7 standby duty based on the duty roster to all existing system maintenance customers.
· Enhance customer satisfaction and overall customer relationships and helps leverage these customer relationships within business development efforts.
· To coordinate with customers on the project schedule and manage stakeholder expectation and requirement till the closure of the project.
· To deliver the statement of work proposed by the consultant team and ensure that the design is in accordance to the proposal
· Assist with the day-to-day running of the helpdesk
Interact with clients on site to meet complex requirements of a solution.
· Provide troubleshooting and workaround solutions for software related issues on an ongoing basis to the customer.
· Provide installation, configuration and support for technology solutions based on client requirements.
· Works with project manager to deliver the projects
· Provide customer support and direct quality assurance for all projects
· Provide 24x7 standby duty based on the duty roster to all existing system maintenance customers.
· Enhance customer satisfaction and overall customer relationships and helps leverage these customer relationships within business development efforts.
· To coordinate with customers on the project schedule and manage stakeholder expectation and requirement till the closure of the project.
· To deliver the statement of work proposed by the consultant team and ensure that the design is in accordance to the proposal
· Assist with the day-to-day running of the helpdesk
. Skill and Experience Requirement
· Relevant experience working in a similar role within an engineering or project environment
· Ability to work autonomously or with minimal supervision, and deliver completed work on schedule
· Willingness to document and improve procedure development processes
· Experience delivering M365 projects utilizing an agile delivery approach
· Willingness and capable of learning new technologies required for accomplishing project goals.
· Experience in project implementation, deployment, and troubleshooting.
· Deployment experience with Microsoft cloud solutions. Not limited to Azure VM, Azure migrate, Azure virtual desktop, Intune, Defender and M365 etc
· Deployment experience with DR solutions, Storage and Backup
· Strong written and verbal communication.
· Strong technical and analytical skills.
· Network, Server, M365, PC troubleshooting skillset
· Relevant experience working in a similar role within an engineering or project environment
· Ability to work autonomously or with minimal supervision, and deliver completed work on schedule
· Willingness to document and improve procedure development processes
· Experience delivering M365 projects utilizing an agile delivery approach
· Willingness and capable of learning new technologies required for accomplishing project goals.
· Experience in project implementation, deployment, and troubleshooting.
· Deployment experience with Microsoft cloud solutions. Not limited to Azure VM, Azure migrate, Azure virtual desktop, Intune, Defender and M365 etc
· Deployment experience with DR solutions, Storage and Backup
· Strong written and verbal communication.
· Strong technical and analytical skills.
· Network, Server, M365, PC troubleshooting skillset
· Fluent in Japanese (speaking, writing and reading)
BENEFITS
Annual salary, paid monthly
Based on your experience, skills and potential
Apply online or feel free to contact me directly for more information about this opportunity. Due to the high volume of applicants, we regret to inform that only shortlisted candidates will be notified. Thank you for your understanding.
JAC Recruitment Pte. Ltd.
EA Licence Number: 90C3026
EA Personnel: R23113100
EA Personnel Name: Zhang Wei
E: zhang.wei@jac-recruitment.com
#LI-JACSG
#countrysingapore
Annual salary, paid monthly
Based on your experience, skills and potential
Apply online or feel free to contact me directly for more information about this opportunity. Due to the high volume of applicants, we regret to inform that only shortlisted candidates will be notified. Thank you for your understanding.
JAC Recruitment Pte. Ltd.
EA Licence Number: 90C3026
EA Personnel: R23113100
EA Personnel Name: Zhang Wei
E: zhang.wei@jac-recruitment.com
#LI-JACSG
#countrysingapore