Company Overview
A company in the ICT industry is hiring for an ICT Executive position. This role is part of the Asia Regional ICT Hub, which supports seven group companies across the Asia region. The team manages IT support, operations, and security, collaborating with headquarters and regional hubs in America and Europe. The company is dedicated to providing top-notch ICT services and consultation for its group companies.
Job Description
- Provide ICT support to users under the Asia Regional Hub, acting as the contact point for all ICT inquiries and ensuring timely and accurate customer service.
- Maintain the common platform, including Microsoft365 applications and device management (PCs, iPhones, iPads, multifunction printers).
- Manage Singapore site infrastructure, including base networks, video conferencing systems, and other office IT (entrance management, CCTV, conference facilities).
- Handle ICT procurement processes and vendor management for devices and equipment.
- Create ICT educational content and provide training to users, ensuring compliance with policies and procedures.
- Develop weekly and monthly reports on the team’s productivity and establish best practices throughout the support process.
Qualifications
- Minimum 5-8 years of experience in ICT-related positions, with at least 4 years in office automation and service desk/user support for more than 200 employees across multiple sites.
- Experience with ICT procurement processes and vendor management.
- Ability to propose appropriate ICT solutions and methodologies based on business needs.
- Knowledge of relevant ICT service management practices and frameworks.
- Experience using ServiceNow Ticketing system and hands-on experience with help desk and remote-control software.
JAC Recruitment Pte. Ltd.
EA License Number: 90C3026
EA Personnel: R1985155
Rui Watanabe