COMPANY OVERVIEW
My client, a leading provider of cosmetic formulation software from Europe is looking to hire Customer Success Engineer to cover Japan market as well as other markets.
JOB RESPONSIBILITIES
You’ll be helping and assisting our customers in APAC and specially in Japan to ensure their satisfaction while increasing their loyalty.
You’ll be the link between the sales, the technical support, the product team and our customers.
You’ll be in close contact with our customers in order to understand and synthetize their needs for internal teams.
You’ll have to carry out technical operations, trainings, new customers implementations and provide advice for the use of our solutions and their implementation.
You’ll also be involved in pre-sales as consultant for prospects, in tandem with the sales representative.
Joining a team, you’ll be
• Contributing to the commercial development of our products in APAC and Japan more particularly.
• Providing training sessions to cosmetic laboratories formulators.
• Advising existing customers to improve their usage of our solutions.
• Assisting new customers during the implementation phases to ensure an optimized usage when going-live.
• Listening and collecting customers’ expectations, and claims.
• Improving customer satisfaction thanks to your ability in building a rich and close customer relationship.
• Participating to the expansion of our solutions to existing clients customers and prospective customers by presenting new products, webinars
• Taking part in the products’ promotion (exhibitions, shows, press, webinar, etc).
• Travelling occasionally in Japan and APAC.
JOB REQUIREMENTS
• 4+ years of experience in Software / SaaS Support or Customer Service
• Minimum Bachelor Degree
• Business level English and Japanese to communicate with clients and internal stakeholders.
• Good communication and presentation skills
• Good teaching skills
• Excellent interpersonal skills
• Centered on customer satisfaction while respecting commercial policy and internal objectives
• Knowledge in Cosmetic or Chemistry formulation would be a plus.
• Organized, rigorous, self-starter with ability to work independently
BENEFITS
Apply online or feel free to contact me directly for more information about this opportunity. Due to the high volume of applicants, we regret to inform that only shortlisted candidates will be notified. Thank you for your understanding.
Oba Nana (R1988153)
JAC Recruitment Pte Ltd (EA Lic No: 90C3026)
#LI-JACSG
#countrysingapore
My client, a leading provider of cosmetic formulation software from Europe is looking to hire Customer Success Engineer to cover Japan market as well as other markets.
JOB RESPONSIBILITIES
You’ll be helping and assisting our customers in APAC and specially in Japan to ensure their satisfaction while increasing their loyalty.
You’ll be the link between the sales, the technical support, the product team and our customers.
You’ll be in close contact with our customers in order to understand and synthetize their needs for internal teams.
You’ll have to carry out technical operations, trainings, new customers implementations and provide advice for the use of our solutions and their implementation.
You’ll also be involved in pre-sales as consultant for prospects, in tandem with the sales representative.
Joining a team, you’ll be
• Contributing to the commercial development of our products in APAC and Japan more particularly.
• Providing training sessions to cosmetic laboratories formulators.
• Advising existing customers to improve their usage of our solutions.
• Assisting new customers during the implementation phases to ensure an optimized usage when going-live.
• Listening and collecting customers’ expectations, and claims.
• Improving customer satisfaction thanks to your ability in building a rich and close customer relationship.
• Participating to the expansion of our solutions to existing clients customers and prospective customers by presenting new products, webinars
• Taking part in the products’ promotion (exhibitions, shows, press, webinar, etc).
• Travelling occasionally in Japan and APAC.
JOB REQUIREMENTS
• 4+ years of experience in Software / SaaS Support or Customer Service
• Minimum Bachelor Degree
• Business level English and Japanese to communicate with clients and internal stakeholders.
• Good communication and presentation skills
• Good teaching skills
• Excellent interpersonal skills
• Centered on customer satisfaction while respecting commercial policy and internal objectives
• Knowledge in Cosmetic or Chemistry formulation would be a plus.
• Organized, rigorous, self-starter with ability to work independently
BENEFITS
- Package: Depends on your experience (base + variable bonus)
- Working Location: Singapore, Japan or Sydney (or other APAC countries you are authorized to work remotely)
Apply online or feel free to contact me directly for more information about this opportunity. Due to the high volume of applicants, we regret to inform that only shortlisted candidates will be notified. Thank you for your understanding.
Oba Nana (R1988153)
JAC Recruitment Pte Ltd (EA Lic No: 90C3026)
#LI-JACSG
#countrysingapore