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Customer Success Manager

Job Title: Customer Success Manager
Contract Type: Permanent
Location: Singapore
Industry:
Salary: $50 - 100 k
Start Date: 19 Nov 2020
Reference: en-62594
Contact Name: Honghao.Lim
Contact Email: Honghao.Lim@jac-recruitment.com
Job Published: November 19, 2020 17:26

Job Description

Responsibilities: You will be part of a vibrant and multi-cultural team to: • Be responsible for the entire sales cycle including sourcing for new clients • Contact, convert and onboard new leads through follow ups and scheduling demos • Manage post-sales activities through strong relationship-building, product knowledge and customer support • Develop and implement retention and upselling methodologies designed to increase existing business • Maintain a deep understanding of the platform to speak with customers about the most relevant features/functionality for their specific business needs • Interact with customers via chat, email, and other channels to deliver an amazing customer experience from new user onboarding through feedback and support
 
Requirements: To be successful in this position you need to have a strong sales mentality and be self-motivated while working closely with a small team. You must be comfortable independently seeking out and implementing innovative solutions to drive sales and manage existing accounts. • Excellent communication skills both written and verbal   • Previous experience customer success, account management or sales • Able to thrive in a fast-paced environment • Experience working with CRM system • Comfortable in a client-facing position to manage customer relations • Experience working with start ups is not a must but preferred • Some experience in SaaS 

Due to the high volume of applicants, we regret that only shortlisted candidates will be notified



EA License: 90C3026 | EA Personnel: R1982475 | EA Personnel Name: Lim Hong Hao

 

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