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Business Fraud (Data Analyst)

Job title: Business Fraud (Data Analyst)
Contract type: Temp/Contract
Location: Singapore
Specialisation:
Salary: $0 - 50 k
Start date: 18 Nov 2020
Job Reference: 51360
Contact details: Rajan Jothee
Contact email: Rajan.Jothee@jac-recruitment.com
Job published: 7 days ago

1 Year Contract Role

 

- Handling sensitive customer data while adhering to strict security and privacy rules

- Identifying, analyzing fraudulent transactions patterns and using

platform tools to make accept/reject decisions on client transactions

 

- Using advanced statistical methods to unravel deep insights from

substantial amounts of transaction and usage data

 

- Providing excellent client support experience and client focus

- Adhering to platform KPIs related to accuracy, decision time, and

productivity

 

- Proposing preventative measures, process enhancements, and

improved tool functionality

 

- Raising team awareness on process changes, quality improvement,

fraud trends, and other matters of concern with clear communication

 

- Developing documentation, coordinating and implementing guidelines,

training and helping colleagues with new tools onboarding 

 

- Providing root cause analysis and participate in meetings with senior

team members from other operational divisions as well as engineering

and data science teams

 

- Working with Customer Support to resolve escalations and implement

elements of the escalation program strategy

 

Requirements

 

2+ year experience in e-commerce, card-not-present, banking or

customer service / support environments (or similar), working

within a MNC / large enterprise environment

1+ year experience as data analyst 

Strong commitment to client obsession and client support

Knowledge of SQL or Python, Javascript, C#, Java is a plus

Arabic language proficiency required to work on arabic

language data / liasing with clients.

 

EA: JAC Recruitment Pte. Ltd.

EA Licence: 90C3026

EA Personnel: R1982475

EA Personnel Name: Rajan Jothee