Brand & Experience Analyst Specialist (CRM) | Fashion Sector | up to $7k + AWS + VB

Our client is from the Fashion Industry. They are looking for a Brand & Experience Analyst Specialist (CRM) to join their team.

Benefit: Basic Salary + AWS + Variable Bonus

 

[Job Description]

• Understanding of brand performance and omni-customer experience through tools like Brand Tracker, Customer NPS, Chattermill and Social Listening in the region.
• Analyze results and translate insight into recommendations and actions as well as provide give input to strategic decisions.
• Educate your region on each market’s customer insights to create a common understanding of customer behavior, pain points, and opportunities.
• Identify, prioritize, and set improvement plans for the most important customer journeys.
• Perform consumer research when needed on a local level to support key functions in the region (sales, logistics, customer service, etc) while ensuring alignment with global research initiatives for a cost-efficient setup.
• Use existing tools, e.g. Power BI, Community, Questback/EFS, etc. to query data and compile insights.
• As the champion of Customer Voice, you are on top of current customer experience to provide input to commercial teams, as well as initiate and coordinate longer-term customer experience projects through key functions.
• Suggest and drive actions to improve the customer experience and brand performance through a cross-functional way of working.
• Ensure that processes and forums are in place so that the organization can identify, act and report progress on customer experience in a timely and structured manner.

• Minimum of 3 years experience in retail or e-commerce industry preferred.
• Experience working with Power BI, Tableau, or other data visualization tools.
• Experience working in statistical software SPSS as well as survey tools EFS or similar preferred.
• Knowledge and interest in the customer, market, and consumer research.