🔧 Aftersales Specialist – Electronics & Technology Solutions
Are you passionate about delivering exceptional customer service and technical support? A global leader in electronics and smart technology solutions is looking for an Aftersales Specialist to enhance customer satisfaction and ensure seamless post-sales experiences.
📍 Location: Singapore
💼 Employment Type: Full-Time
🌐 Industry: Consumer Electronics, B2B Technology Solutions
About the Role
As an Aftersales Specialist, you will be the key point of contact for customers after the sale—ensuring timely support, managing service requests, and coordinating with internal teams to resolve issues efficiently. Your role is vital in maintaining customer trust and loyalty.
Key Responsibilities
- Manage and respond to customer inquiries, service requests, and warranty claims.
- Coordinate with service centers, logistics, and technical teams to ensure timely resolution.
- Monitor service performance metrics and implement improvements.
- Maintain accurate records of service activities and customer interactions.
- Support product feedback loops to improve quality and customer experience.
What You Bring
- 2–4 years of experience in aftersales, customer service, or technical support—preferably in electronics or tech.
- Strong communication and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Familiarity with CRM systems and service management tools.
- A customer-first mindset with attention to detail.
Why Apply?
- Be part of a globally respected brand known for innovation and quality.
- Work in a collaborative and supportive environment.
- Competitive salary and benefits.
- Opportunities for professional growth and development.
JAC Recruitment Pte. Ltd.
EA Licence Number: 90C3026
Personnel Registration Number: R22105188
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