IT DESKTOP SUPPORT

COMPANY OVERVIEW

Our client, a leading semiconductor company, is currently seeking a skilled IT Desktop Support professional to join their team. In this role, you will be responsible for providing essential technical assistance to end-users, ensuring the seamless operation of desktop systems and applications.


JOB RESPONSIBILITIES

• Administer Windows Server 2012 and above, ensuring optimal system functionality.
• Maintain and troubleshoot laptops/desktops with client OS Windows 7 and above.
• Manage basic network configuration activities, including stacking Cisco switches, configuring network ports for VLAN, and troubleshooting client-related network issues.
• Troubleshoot infrastructure hardware, such as servers, network equipment, and UPS.
• Plan, coordinate, and execute product installations, upgrades, patch installations, and hot fix installations.
• Create, manage, and maintain documentation related to managed systems and operations.
• Perform housekeeping of servers and demonstrate proficiency in tools like ROBOCOPY.
• Possess knowledge of Office 365/Teams.
• Support all installation activities with comprehensive documentation.
• Provide regular updates to the infrastructure team lead on project progress and status.
• Implement changes through the Change Management Process on system components, ensuring the evaluation of change impact and the creation of contingency and test plans.
• Identify, isolate, resolve, escalate, and close incident/problem tickets according to ITSM Incident/Problem Management Process.
• Collaborate with principal hardware or software vendors to resolve problems and implement innovative technologies.
• Conduct daily system health checks.

JOB REQUIREMENTS

• Bachelor’s degree in information technology or a related field with a minimum of 3-5 years of relevant experience in IT network, desktop, and server support.
• Proficiency in office network, Windows server, and user support roles is preferred.
• Effective communication skills.
• Ability to work under pressure with a results-oriented mindset.
• Analytical and meticulous in work approach.
• Capability to work independently and multitask effectively.
• Positive working attitude.
• Strong interpersonal skills and the ability to work collaboratively in a team.