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Technical Business Unit Specialist

Job title: Technical Business Unit Specialist
Contract type: Permanent
Location: Singapore
Specialisation:
Salary: $0 - 50 k
Start date: 08 Feb 2021
Job Reference: 51669
Contact details: Aaron Soh
Contact email: aaron.soh@jac-recruitment.com
Contact-phone: +65 6224 6864
Job published: 24 days ago

MAJOR RESPONSIBILITIES

· Provides the technical support services to the Field Service Representatives.

· Assist local service operations to resolve difficult equipment / customer technical problems.

· Recommend standard service contract preventative maintenance inspection check lists and performanc adjustment checks.

· Assist in determining initial spare parts stocking requirements and optimizing inventory levels.

· Attend regular product service meetings held by the manufacturer to discuss equipment performance and modifications to enhance his technical service knowledge.

· Attends training classes which can be out of the country, in house, technical colleges, seminars or customer sites.

· Completes standard service records on work performed in accordance with company policy.

· Completes standard time reports, expense accounts and all other company documentation as required.

· Responsible for ensuring safe working practices are adhered to.

· Performs other related duties as appropriate to this level.

· Assists the Sales and Product Management groups to respond to RFP for technical responses and configuration audit of non-standard solutions.

· Assist in the architectural site planning process and personnel by reviewing layout and construction drawings for suitability and compatibility to our specifications.

· Require to meet 100% of the targeted corrective maintenance monthly.

· Being able to perform Field Modification Instruction (FMI) independently and timely.

· Forecast and plan monthly preventive maintenance independently for the engineers.

· Provides advise and support to local and regional engineers on trouble shooting matters.

· Communicate and seek for CMSC support group on local and regional technical issue.

· Handling of Field Safety Corrective Action (FSCA), able communication with HAS.

· Provides internal and external technical training to local and regional engineers / customers.

· Analyst the system error log and being able to identify and troubleshoot.

· Ensure to achieve Mean time to repair (MTTR) set by CMSC

Other Responsibilities

· All other tasks, projects or assignments as assigned by the organization in the course of the employment.

Requirement – Competencies (non formal education)

· Strong mechanical aptitude

· Must be an effective communicator. Communication with customers, marketing representatives, suppliers, etc. is done on a first line basis

· Requires a high degree of team work, customer relations and interpersonal skills.

· Disruption of home life can occur as a result of emergency calls and/or trips. · Excellent knowledge is preferred in one or more of the following areas of medical equipment as it pertains to the equipment: ü CT ü Diagnostic X-Ray equipment / generators ü Ultrasound ü Vascular and Neuro X-ray Systems · Active listening and conflict resolution skills

· Good practical knowledge of computer skills

· Ability to manage and build relationship with customers

· Deliver results under pressure and possess the ability to handle work stress · Tactful, service-oriented, mature with self-motivated personality

· Proven understanding and practice of Healthcare Company business processes.

Requirement – Qualification (formal education)

· Nitec/High Nitec/Diploma in related majors such as Biomedical Engineering