COMPANY OVERVIEW
Our client is one of the largest bank in the world.
Job Responsibilities
• Create, implement and manage team’s resources, casework assignment, daily operational objectives and processes
• Engage closely with service center team to ensure delivery according to pre-defined KPIs for all onboarding & recertification requests
• Escalation points for any roadblocks and issues.
• Motivate and provide leadership ensuring delivery of high standard of teamwork and client experience (internal and external)
• Responsible for recruiting, objectives setting, coaching and performance monitoring of E2E Onboarding and Recertification Coordinator team.
• The dedicated correspondent between client, business, and internal functions (SPOC)
• Handhold the client throughout the onboarding & recertification journey
• Collection of all required onboarding and recertification documentation from clients
• Effectively communicate the onboarding and recertification status to internal stakeholders
• Empowered to oversee the element of operational level agreement internally
• Pre-empt onboarding and recertification process for any blocks and/or add-on work, and escalate as necessary
• Pre-empt onboarding and recertification process for any blocks and/or add-on work, and escalate as necessary
• Handle onboarding & recertification related inquiry quickly and professionally to reduce any delay
• Continually seek ways to improve the end-to-end process and journey by leveraging on client feedback
•Coordinate all operations / connectivity setup
Requirements
• 7 years of working experiences, of which 2 – 5 years of experience in any of the following areas preferred: Client Onboarding, KYC / AML new account onboarding, Recertification / QDD specialist, KYC Advisory, Compliance, Financial Markets Regulator
• Able to work independently and to work collaboratively across functions and regions
• Highly motivated to enhance client experiences
• Demonstrates strong communication skills (face-to-face, verbal, and written)
• Able to organize, evaluate and assess information in order to make recommendations and to escalate when necessary
• Excellent interpersonal skills
• Self-motivated and attentive in ensuring quality
• Take initiatives, lead change, reliable
• Able to work under pressure and tight deadlines
• Demonstrates effective organization and time management skills •
Excellent analytical and problem solving skills (Project management experience is a plus)
• Fluent in English (Chinese Mandarin, French, or any other Asian language is a plus)
• Able to suggest and implement innovative solutions to existing and future issues
• Proficient with Microsoft Excel and PowerPoint
• History of achievements in similar previous roles
• Proficiency in Outlook, Adobe PDF, MS Excel, Word and Powerpoint
We regret to inform that only shortlisted candidates will be notified.
Appreciate your understanding. Candidates require visa need not to apply.
EA: JAC Recruitment Pte. Ltd.
EA License: 90C3026
EA Personnel: R22105440
EA Personnel Name: Leong Han'En Helena