COMPANY OVERVIEW
A well‑established technology services company delivering IT solutions, infrastructure support, and outsourced operational services. It works with clients across various sectors to enhance efficiency and strengthen digital capabilities.
This is a 12-month agency contract role (renewable).
JOB RESPONSIBILITIES
- Experience in providing L2 support in banking services, operations, or service roles supporting banks.
- Experience with Windows Server and Linux Server environments.
- Hands on in performing basic application health checks.
- Experience supporting banking applications or systems used by financial institutions.
- Addressing and resolving user inquiries efficiently while delivering excellent customer service.
- Provide both technical and non-technical support for the Singapore Branch.
- Accurate reporting of information or incidents, including business impact and interim workaround measures.
- Maintain detailed logs of user requests and prepare thorough reports for stakeholders.
- Collaborate closely with L3 Support teams and vendors. The L2 Support role defines SLAs and ensures adherence by L3 teams and vendors.
JOB REQUIREMENTS
- Tertiary-level degree in technology from a recognized institution.
- Atleast 5 years of experience in L2 Application Support for banking applications, including at least 2 years in a lead role.
- Experience with Windows Server and Linux Server environments.
- Experience supporting Japanese-speaking users or Japan-based financial institutions is good to have.
- Experience with Azure DevOps and Application Support.
- Exposure to MAS technology risk management framework, general risk awareness, and IT infrastructure is good to have.
Japanese language proficiency (written and spoken) to communicate effectively with Japan‑based clients and stakeholders.
Knowledge of IT service management principles (ITIL).
- Proficiency with ITSM tools such as ServiceNow and Jira.
- IT certifications such as ITIL Foundation, Microsoft certifications, or CompTIA A+. (good to have)
Interested candidates who wish to apply for the above positions, please click "Apply now".
We regret that only shortlisted candidates will be notified.
Working Location: Singapore
Bhadoria Shilpalekha Vikas (R1876178)
JAC Recruitment Pte. Ltd. (90C3026)
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