Responsibilities:
- Incumbent is responsible for all preventive and corrective support functions necessary to ensure high level of customer satisfaction with range of products.
- Planning of corrective and preventive action visits for Singapore customers.
- Provide technical support to local (SG) customers as needed to ensure customer needs are met.
- Adhere to procedures and processes to ensure department’s KPI are met.
- Report issues and customer feedbacks to supervisor or regional support team on a monthly basis.
- Review and maintain spare parts in own c-location needed to support local operations.
- Guide and mentor new local engineers.
- Provide 24hrs standby for local customers on a weekly rotational basis.
Requirements
- Degree or Diploma in Biomedical / Mechatronics / Electronics Engineering or equivalent
- At least 3 years of relevant experience in IVD market or in technical support / field service experience handling biomedical equipment, medical devices or related medical products
- Must be PC literate and able to provide technical support for IT products
- Resourceful with good communication and interpersonal skills including presentation to diverse audiences
- Excellent analytical and trouble shooting skills
- Result oriented and creative in problem solving skills
- Effective team player as well able to work independently
- Able to perform 24/7 stand by duties
If you are interested in this role, please click on Apply Now or alternatively, email your updated resume with your availability and expected salary to Jefferson.lim@jac-recruitment.com
Please note that only shortlisted candidates will be contacted, thank you.
JAC Recruitment Pte. Ltd.
EA Licence Number: 90C3026
Personnel Registration Number: R1106546
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