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Technical Support Specialist

Job title: Technical Support Specialist
Contract type: Permanent
Location: Singapore
Specialisation:
Salary: S$ 0 - 0
Start date: 04-08-2021
Reference: CR/080645
Contact details: Rajan Jothee
Contact email: Rajan.Jothee@jac-recruitment.com
Job published: 29 days ago
Title: Operations Support Engineer, NextGen (1 Year Contract)
 
Working as a Operations Support, NextGen provides you with the opportunity to work with a diverse group of individuals, support some of the brightest merchant brands and accelerate your growth in a dynamic and fast-paced environment. In a scale-up environment that operates globally, the opportunities are almost limitless. You are strongly encouraged to be yourself, focus on your strengths, have fun and lead your own career path. 
 
What you’ll do 

Provide our customers all the help and instruments that they need in order for them to successfully take payments anywhere throughout the world. 

Be a key source of knowledge on the platform and APIs, the underlying web-stack technologies, and industry-standard integration methods and best practices. 

Support merchant technical personnel, leveraging knowledge and expertise to troubleshoot technical problems and create the best possible merchant experience. 

Advising merchants regarding the best implementation practices, and also address specific merchants’ issues. 

Serving as a feedback loop for the organization, gathering merchant’s feedback, evaluating merchant needs, and communicating these to product and management personnel. 

Cross functional collaboration - you will work with different teams within our organisation to meet the needs of our business as well as that of our merchants. Additionally, you will engage with prospective merchants who are interested in our service(s). 
 
Fresh Grads are welcome to apply.