Support Engineer

Job title: Support Engineer
Contract type: Permanent
Location: Singapore
Salary: $35,100 - $41,600
Reference: PR/080756
Contact details: Nana Oba
Contact email:
Job published: July 02, 2021 17:56
One of the famous members’ exclusive privilege services clubs developed to enrich the lives of members across the globe, is looking for an IT Executive to be part of an dynamic team to support IT platforms and systems towards improving customer and end-user experiences.

-To provide 1st level of production support including, but not limited to, preventive maintenance, monitoring, problem identification, root cause analysis, case escalation and timely resolution of issues/problems, so as to prevent future recurrence of similar incidents.
-To provide assistance & support in setting up & troubleshooting office-related IT such as desktops, laptops, printers, storages & office internet.
-To support and work with other functional teams (i.e. 2nd and 3rd levels of support such as infrastructure team, application team, etc.) to resolve complex issues relating to infrastructure, hardware, software and business application systems.
-To respond to and provide technical support via emails, conference calls, online messaging platforms, as well as on-site at designated remote locations (where required).
-To monitor support tickets and SLAs of cases, while keeping the stakeholders informed of the case progress and closures.
-To document problems and corresponding solutions, and record them in the Knowledge Base (KB) repository upon closures of cases.
-To assist in preparing and updating documentations e.g. technical specifications, test plans, user manuals, configuration records, change logs, etc. to ensure proper management of records.

-Minimum a Diploma or Degree in IT or Computer Science, or equivalent.
-Meticulous and able to work methodically to diagnose, analyse and troubleshoot IT issues.
-Able to multi-task and effectively prioritize tasks to ensure timely closure of tickets and issues.
-Able to communicate effectively, openly and professionally to users, co-workers and stakeholders, on problems, root causes and solutions.
-Possess good time management and documentation skills.

-Package: S$2,700 ~ 3,200 + variable bonus + other benefit
-Working Location: Raffles Place

Apply online or feel free to contact me directly for more information about this opportunity. Due to the high volume of applicants, we regret to inform that only shortlisted candidates will be notified. Thank you for your understanding. Candidates require visa need not to apply.

Oba Nana (R1988153)
JAC Recruitment Pte Ltd (EA Lic No: 90C3026)