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Senior Operations Specialist

Job title: Senior Operations Specialist
Contract type: Permanent
Location: Singapore
Specialisation:
Salary: $0 - $0
Start date: 19-10-2021
Reference: CR/080722
Contact details: Akshata Revankar
Contact email: akshata.rev@jac-recruitment.com
Job published: June 29, 2021 14:16
Our client a top Technology MNC is looking for a Operations Specialist to be part of their team (1 year contract - renewable and convertible)
 
Responsibilities
 
• Monitor email alias and respond to support request via email (mainly from Europe / US)
• Reach out to partners and/or customers to get the necessary information to support the whitelisting request
• Validate accuracy of information and send request to engineering team for whitelisting process
• Generate support metrics and publish team KPIs on monthly basis
• Analyze support volume, drive process improvements to improve SLA and reduce support volume
• Publish monthly support dashboards to internal stakeholders and PBO management
 
Requirements
 
At least 5-6 years of experience in a customer / partner (enterprise / corporate) support or enablement environment with the main channel of communication being email.

Proven track-record of setting up a new team, implementing new processes or rolling-out process improvements in the above environment
 
Well-versed in the use of Excel, Outlook, Office Suite would be required
 
If you are interested in exploring the opportunity click apply or send me an email at rajan.jothee@jac-recruitment.com
 
EA:JAC Recruitment Pte. Ltd
EA Licence: 90C3026
EA Personnel: R1982475
EA Personnel Name: Rajan Jothee
 
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