Senior Operation Support Specialist

Job title: Senior Operation Support Specialist
Contract type: Permanent
Location: Singapore
Salary: $50 - 100 k
Start date: 22 Dec 2020
Job Reference: 51468
Contact details: Emi.Kawasaki
Contact email:
Contact-phone: +65 6224 6864
Job published: 24 days ago

System Integration Company is looking for a Senior Operation Support Specialist for supporting Japanese customers /companies. (Additional Headcount)


        Assist the team lead in managing the members responsible for providing first-tier support, managing contract and procurement processes.

        Assist in the development and implementation of service desk policies, processes, and procedures to improve service desk delivery operations.

        Assist in establishing service level agreement and ensure that these agreed levels of incident resolution and request fulfilment are met.

        Deliver excellent level of technical resolutions via email and phone related to Windows PC/Server, Microsoft applications (e.g., Outlook), TV Conference systems (e.g. Cisco, Polycom), iPhone/iPad, Printer, Networking.

        Assist in IT infrastructure-related projects (e.g., technology upgrades, new hardware and software deployments, e-learning, user training) as needed.


        Being able to read, write and communicate in Japanese to communicate with IT counterpart in Japan for user support matters.

        At least 5 years’ experience managing or assisting manager/leader in managing team in a help desk environment providing first-tier support and managing contract and procurement processes.

        Significant experience with ITSM platforms such as ManageEngine ServiceDesk Plus, Service Now.

        Has experience making proposal for IT help desk to new customers.

        Has general knowledge and at least 7 years’ experience on IT technology and infrastructure.

        ITIL Certification is an advantage.



        Salary: $6,000/m Depends on the experience

        Leave: AL 14 days/ML 14 days

        Working time: MON - FRI, 9:00am - 6:00pm (1-hour break)

        Probation: 3 months


Thank you for your application. We regret only shortlisted candidates will be notified.


JAC Recruitment Pte Ltd (EA Licence Number: 90C3026)

Emi Kawasaki (EA Personnel: R1986911)