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Regional Aftersales Manager

Job title: Regional Aftersales Manager
Contract type: Permanent
Location: Singapore
Specialisation:
Salary: S$ 10000 - 12000
Start date: 04-08-2021
Reference: PR/080688
Contact details: Dawn Han
Contact email: dawn.han@jac-recruitment.com
Job published: about 1 month ago
COMPANY OVERVIEW
Our client is a global automotive manufacturer and is looking to expand their business in Asia Pacific market..

 
JOB RESPONSIBILITIES
  • Provide After Sales support for retailer, dealers and brand partners with emphasis on achieving customer loyalty and dealer satisfaction.
  • Provide feedback to the After Sales Director about the market place in regard to owner expectations, dealership performance, and other After Sales projects as required.
  • Negotiate with existing clients for contract renewals. They maintain contracts, deal with claims, manage warranty, aftersales services and dealers’ profitability.
  • Responsible for the implementation and attainment of all sales, marketing and purchasing objectives within the Region.
  • Responsible for the developing and following through on recommendations designed to enhance dealership parts wholesale and retail operations and profitability, development and implementation of parts retail, wholesale and marketing strategy (parts and service).
  • Work with After Sales global team to achieve region’s After Sales qualitative and quantitative goals (Key Performance Indicators).
  • Establish and retain contact with clients so that they can easily obtain customer feedback concerning the quality of their company’s products.
  • Represent the Regional team & Retailer Network at factory events & strategy sessions
  • Effective management of dealer tools, equipment and diagnostic aids, through periodic audits within Retailer Service Departments


JOB REQUIREMENTS
  • Degree / Diploma in Automotive engineering or any related field
  • Minimum 5 years’ experience within Automotive Aftersales at retailer or manufacturer level
  • Project management skills preferred
  • Excellent written and verbal communication skills


Please send in your resume in MS Word format, kindly include the following particulars
  • Reason for leaving
  • Last drawn remuneration package
  • Notice period

We regret that only short-listed candidates will be replied.


EA Personnel Registration Number: R1110794
EA Licence Number 90C3026
Dawn Han

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