Manager, Medical Information & Safety Operations (1 year contract)

Job title: Manager, Medical Information & Safety Operations (1 year contract)
Contract type: Temp/Contract
Location: Singapore
Salary: $0 - 50 k
Start date: 08 Feb 2021
Job Reference: 51667
Contact details: Vicky.Zhang
Contact email: Recruitment Consultant
Job published: 15 days ago

The World’s Leading Healthcare Multinational Company is looking for Manager for Medical Information & Safety Operations (1 year contract)


Position Title:         Manager, Medical Information & Safety Operations                                    

Project Timelines:  Minimum 1 year contract (subjected to extensions and conversions)

Mode of Work:        Remote



In this role you will line-manage a team of up to 20 Operations staff responsible for Medical Information call center services, and other safety services as required, in collaboration with the operational site head and Lifecycle Safety senior management. You will support global coordination and development of Lifecycle Safety services; people management; department outputs and metrics and Lifecycle Safety change initiatives.




  • Manage Operations staff in accordance with organization’s policies and applicable regulations. Responsibilities include planning, assigning, and directing work; performance appraisal and professional development guidance; rewarding and disciplining employees; addressing employee relations issues; resolving problems and absence management. Approve actions and ensure global consistency as applicable on human resources matters.
  • Contribute, drive and lead on global initiatives e.g. Change management; Subject Matter Expert Committees; SOP Review Committees; Retention, Engagement, training, processes etc.
  • Actively develop, lead and implement plans for measuring and improving employee engagement ensuring global consistency. Maintain open and regular communication with direct reports to ensure a supportive working environment.
  • Initiate, lead, implement and support operational decisions in collaboration with senior management.
  • Ensures financial project performance through oversight of key performance metrics (revenue, direct costs, time-sheet costs, utilization and realization).
  • Act as mentor and coach to less experienced service operations managers as appropriate.
  • Direct project resource assignments staff hiring; terminations; training in collaborations with senior management.
  • Attendance and contribution at client meetings where appropriate. Provide support in delivering client-focused solutions in line with the company’s business models
  • Manage and support the team to ensure project KPI’s are being met and support the team in resolving any client related issues
  • Collaborate with other managers to address problem areas, departmental resources, work scheduling for current and projected projects, staffing needs, equipment needs, and projected peak workloads, ensuring global consistency.
  • Monitor, assess and report utilization of staff. Identify and implement solutions for poor utilization of staff, ensuring global consistency.
  • Ensure direct reports are cross trained on Lifecycle Safety service offerings as needed; monitor and develop training plans; identify training and development needs of staff in collaboration with Lifecycle Safety senior management.
  • Direct, lead and encourage direct reports in continuous improvement of department work processes, procedures and infrastructure. Instruct and lead direct reports in efficient management of project budgets through effective timesheet reporting.
  • Monitor and ensure that operational processes and department deliverables meet expected quality financial, productivity and utilization standards and targets.
  • Ensure timely movement of project work through the process steps, in accordance with governing SOPs, ICH/FDA regulations and guidelines, working instructions and client expectations.
  • Ensure that staff have been trained on and are following required Standard Operating Procedures (SOPs), Good Clinical Practice (GCP), Good Pharmacovigilance Practice (GVP), FDA and ICH guidelines and regulations, Working Instructions and project instructions as required.
  • Perform other duties as assigned.



·         Minimum Bachelor's Degree in Scientific or Healthcare discipline or equivalent

·         Minimum 4 years' clinical research experience in a Contract Research Organization or Pharmaceutical company combining 3 years' Safety experience (Medical Information, Pharmacovigilance, CEVA, SARA, Risk Management etc) and ideally 1-2 years’ experience in line management or people leadership, or an equivalent combination of education, training or experience.

  • In-depth knowledge of Lifecycle Safety service lines and/or willingness to increase knowledge across Lifecycle Safety service lines and develop new skills.
  • Proven, effective, staff management skills.
  • Excellent project management and communication skills.
  • Strong leadership, motivational and influencing skills.
  • Ability to work on multiple projects and manage competing priorities effectively.
  • Effective mentoring and developed coaching skills.
  • Excellent presentation, report writing skills and client focus.
  • Ability to achieve results through communication, facilitation in a matrix service delivery environment with shared accountabilities.
  • Strong judgment, independent thinking, decision-making and problem-solving skills.
  • Ability to establish and maintain effective working relationships with coworkers, managers and clients.
  • Proven ability to achieve results autonomously through communication, facilitation in a matrix service delivery environment with shared accountabilities.
  • Ability to establish and maintain effective working relationships with coworkers, managers and clients.
  • May require occasional travel.


EA License: 90C3026 | EA Personnel: R1980629 |Personnel Name: ZHANG KAIFENG