Connecting...

IT Support Associate

Job title: IT Support Associate
Contract type: Permanent
Location: Singapore
Specialisation:
Salary: $0 - $0
Start date: 19-09-2021
Reference: CR/081185
Contact details: Rajan Jothee
Contact email: Rajan.Jothee@jac-recruitment.com
Job published: September 09, 2021 15:57
Job Purpose

 Responsible to deliver excellent IT service support to both internal and external customers.
 Assist staff with technical support of desktop computers, applications and related technology.
 Support will include installation and testing of computer systems and peripherals within the established standards and guidelines.
 Activities will require interaction, with application and infrastructure support and vendors to diagnose and resolve issues.
 Work is performed with little supervision and requires initiative and judgement.
 Provide technical support to Life Planners (Agency Force)
 
The Job

Corporate User Support

 Responsible for supporting all company issued desktops, laptops, mobile and some telephony devices.
 Work closely with Infrastructure, Applications and vendors to resolve escalated issues.
 Work closely with project team and users on new developments or deployments. (e.g. desktop deployment, application deployment, BCP/DR exercises, office renovations, etc)
 Provide workaround solutions to quickly restore service for issues with no permanent fix.
 Installation of new software and/or hardware.
 Recommends and/or performs upgrades on PC systems to ensure longevity.
 Understand and adopt best practices based on ITIL framework
 Provide professional customer service to all end-users
 
Life Planner Support

 Assist Life Planners to resolve Application and related technical issues through telephone or onsite support at various GE locations
 Record all cases in the ticketing systems and provide first level resolution.
 Escalation of incidents to other production support.
 Mobile support for Life Planners on a rotational basis, which includes weekends and public holidays.
 Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
 Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
 Highlights any potential concerns /risks and proactively shares best risk management practices.
 
Our Requirements

 Knowledge in Blackberry UEM/similar MDM solutions and able to provide support for mobile devices like iPhone, iPad and etc.
 High level of integrity, takes accountability of work and good attitude over teamwork.
 Takes initiative to improve current state of things and adaptable to embrace new changes.
 IT Diploma or Degree from a recognised Institution
 At least 3 years’ experience providing IT support with good track records
 Strong knowledge on current computer technology and applications.
 Good communication skills, both written and verbal.
 Proficient in MS Office, MS Windows Operating Systems and Macintosh Operating Systems