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I.T. Support (1 year contract to perm)

Job title: I.T. Support (1 year contract to perm)
Contract type: Permanent
Location: Singapore
Specialisation:
Salary: $0 - $0
Start date: 22-09-2021
Reference: CR/080600
Contact details: Vicky Zhang
Contact email: Vicky.Zhang@jac-recruitment.com
Job published: June 08, 2021 12:55
Looking for candidate with SHORT NOTICE PERIOD/ IMMEIDIATELY AVAILABLE


A World Leading Investment Company is looking for IT Support for its Singapore office 


POSITION: I.T. Support (1 year contract to perm)

JOB SUMMARY
The IT Support is in-charge of supporting end user technologies, including desktop, laptop, printers, mobile phones, devices and network and systems of all types, providing technical support and ensuring the whole company runs smoothly. IT Support monitors and maintains the company computer systems, installs and configures hardware and software, and solves technical problems.

RESPONSIBILITIES
  • Installing and configuring computer hardware, software, systems, networks, printers and scanners
  • Monitoring and maintaining computer systems and networks
  • Responding in a timely manner to service issues and requests
  • Providing technical support across the company (this may be in person or remote e.g., Telephone or collaboration software)
  • Enabling system access for new users
  • Promoting best practices to users regarding equipment care and security
  • Repairing and replacing equipment as necessary
  • Analyze, Research and identify solutions to software and hardware issues
  • Testing new technology in the context of the environment
  • Provide occasional technical support to other portfolio companies
  • Performs duties as assigned
  • Collaborate with other system support teams to resolve users productivity issues


REQUIREMENTS
  • Diploma or Tertiary qualification in Computer Science, Computing, Engineering
TECHNICAL SKILLS
  • To carry out installation, upgrading and maintenance of hardware and software
  • Assist in daily IT Department operation
  • Experience in Microsoft 365, Win10 desktop, , VoIP, Networking, SCCM & BYOD.
  • Experience in label printer 
  • To provide network system and desktop support to ensure smooth and effective delivery of IT services
  • To contribute towards achieving Systems SLA
  • To respond to trouble calls, 1st and 2nd level IT Support
  • Maintain IT inventory of Hardware/software/licenses
  • To ensure smooth implementation of Projects, liaising with vendor and manage contract
  • Able to conduct orientation/ training to in-house staffs

NONTECHNICAL SKILLS
  • Strong planning, diagnostic and problem solving skills
  • Strong communication and interpersonal skills
  • Ability to stick to strict deadlines, multi-task and work independently
  • Ability to prioritize
  • Keen eye for detail
  • Able to ramp-up quickly. Takes initiative and is a self starter
  • Creative thinking and problem solving
  • Relevant Domain Experience


EA License: 90C3026 | EA Personnel: R1980629 |Personnel Name: ZHANG KAIFENG