COMPANY OVERVIEW
Our client is a global technology-focused organization specializing in infrastructure management and IT workforce solutions.
This is a 12-month agency contract role (extendable/renewable)
JOB RESPONSIBILITIES
Provide end-user support for Microsoft 365
Handle incidents and service requests, perform initial troubleshooting and escalation
Manage user accounts, permissions, and configuration changes
Perform operational tasks for M365 using PowerShell (e.g., administration, verification, routine tasks automation)
Create and manage tickets, document troubleshooting steps and resolutions using ITSM tools
Coordinate with internal teams and vendors for issue resolution and follow-ups
Maintain knowledge articles, SOPs, and FAQs
JOB REQUIREMENTS
Atleast 1-year relevant experience
Experience in IT Helpdesk / Service Desk support
Solid understanding of Microsoft 365 fundamentals and support operations
Japanese language proficiency (written and spoken) to communicate effectively with Japanese speaking stakeholders
Coordinate with stakeholders/users
PowerShell scripting/administration experience
Experience with ITSM tools such as ServiceNow, Zendesk, Dynamics 365, etc.
Hands-on experience with Exchange Online, Teams, SharePoint, OneDrive, Entra ID (Azure AD), etc.
Experience supporting global users
Interested candidates who wish to apply for the above positions, please click "Apply now".
We regret that only shortlisted candidates will be notified.
Working Location: Singapore
Bhadoria Shilpalekha Vikas (R1876178)
JAC Recruitment Pte. Ltd. (90C3026)
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