Provides quick and accurate customer call resolution and/or routing to the appropriate team or Support Professional within the targeted support application via live phone and electronic case transfers.
Uses Internet, and other internal resources to collect information to verify eligibility for support.
Summarizes the key elements of the problem and determines if the issue falls within defined support boundaries.
Efficiently resolves and closes cases that fall within the support boundaries and ensure complete case documentation for all support issues.
Meets defined response and quality goals and properly sets and manages customer expectations to ensure appropriate customer follow up and satisfaction.
FT 4 Specialist (Customer Service)
|Job title:||FT 4 Specialist (Customer Service)|
|Salary:||$0 - 50 k|
|Start date:||19 Oct 2020|
|Contact details:||Rajan Jothee|
|Job published:||about 1 month ago|