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FT 4 Specialist (Customer Service)

Job title: FT 4 Specialist (Customer Service)
Contract type: Temp/Contract
Location: Singapore
Specialisation:
Salary: $0 - 50 k
Start date: 19 Oct 2020
Job Reference: 51261
Contact details: Rajan Jothee
Contact email: Rajan.Jothee@jac-recruitment.com
Job published: about 1 month ago

Major Responsibilities:


Resolve customer escalations via phone and email

Maintain a balance between company policy and customer benefit in decision making

Document interaction and resolution through notes
Thoroughly and efficiently gather customer information and details of the issue

Investigate and report root cause, trends, and emerging issues to prevent future escalations

Continuously evaluate and identify opportunities for process improvement that positively impact the customer experience

May be given a project or assigned as SME for a special task or process
Data auditing and analysis

Partner closely with Supply Chain, Returns Operation Centers, shipping couriers, CSC, TA and customer contact centers

 

 

 

 

 

 

 

 

 

 

 

Provides quick and accurate customer call resolution and/or routing to the appropriate team or Support Professional within the targeted support application via live phone and electronic case transfers.

Uses Internet, and other internal resources to collect information to verify eligibility for support.

Summarizes the key elements of the problem and determines if the issue falls within defined support boundaries.

 Efficiently resolves and closes cases that fall within the support boundaries and ensure complete case documentation for all support issues.

Meets defined response and quality goals and properly sets and manages customer expectations to ensure appropriate customer follow up and satisfaction.

EA: JAC Recruitment Pte. Ltd.
EA Licence: 90C3026
EA Personnel: R1982475

EA Personnel Name: Rajan Jothee