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Customer Support Representative (Korean Speaking)

Job title: Customer Support Representative (Korean Speaking)
Contract type: Permanent
Location: Singapore
Specialisation:
Salary: $4,000 - $7,000
Start date: 19-10-2021
Reference: PR/081291
Contact details: William Goh
Contact email: william.goh@jac-recruitment.com
Job published: September 27, 2021 16:17

Responsibilities

 
  • Responsible for the installation, connection, hardware management and workflow support of terminal clients
  • The position includes assisting fast-paced clients operating in Capital Markets, Asset Management and Financial Services by installing the software and configuring proprietary hardware, such as keyboards and biometrics.
  • As automation continues to grow in the industry, we are adapting to understand our clients’ technological needs.
  • We tackle our clients’ software issues, and we understand how it relates to their workflows and asset-class needs.
  • Working with critical information and highly sophisticated tools, we ensure the security of our clients’ accounts and data.

 
Requirements
 

 
  •  Business proficiency and fluency in English to manage respective clients
  •  Business proficiency and fluency in Korean to manage respective clients
  •  Exposure in customer support/managing stakeholders from various profile through school, work, internship or extracurricular activities
  •  A demonstrable interest in financial markets or technology and the aspiration to work in the financial/fintech services industry
  •  Ability to identify, research, and resolve customer technology, software and hardware issues
  •  Strong critical-thinking, problem solving and solid attention to detail
  •  Ability to communicate effectively and articulate thought process clearly
  •  A customer service and solution-focused mindset with a high degree of interpersonal skills to deal exceptionally with client’s demands through live, interactive media (e.g. phone, messaging, etc.)
  •  The ability to multitask and work in a dynamic fast-paced environment
  • 2-3 years of relevant working experiences preferred but a fresh graduate is welcome to apply


 
We regret to inform applicants that only shortlisted candidates will be
notified.
Thank you for your understanding.

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EA: JAC Recruitment Pte. Ltd.
EA Licence: 90C3026
EA Personnel:
R1329316
EA Personnel Name: Go Wonkyu