Customer Success Manager

Job title: Customer Success Manager
Contract type: Temp/Contract
Location: Singapore
Salary: $50 - 100 k
Start date: 05 Aug 2020
Job Reference: 50962
Contact details: Rajan Jothee
Contact email:
Job published: 3 minutes ago


Expanding strategic education customer relationships to drive impact, targeted business growth and develop a multi-year Digital Transformation strategy

·          Grow the mindset of customers, partner and Microsoft sales teams by bringing innovative ideas that showcase the case for change and Microsoft's unique value proposition for education

·          Remaining focused on customer facing time by running a healthy and predictable business that delivers on a jointly agreed customer Digital Transformation strategy and maintaining rigorous sales process compliance

·          Being the single point of accountability for Modern Workplace workload consumption to expand strategic education customer relationships and ensure successful adoption of Microsoft tools in classrooms and schools

·          Clearly defining School Leaders and Educators’ expected outcomes and build a high quality “Success Engagement Plan” inclusive of customer objectives, milestones, risks and metrics needed to achieve them

·          Building, maintaining and leveraging strong relationships with School Leaders and Educators to:

o    Grow usage of integrated learning solutions on the Microsoft platform (Office 365, School Data Sync, Teams) with focus on Teams student usage

o    Drive student and educator usage by focusing on strategic Modern Classroom workloads in Office 365 (Forms, Teams with School Data Sync and OneNote)

o    Grow and protect Windows 10 device share by creating demand for experiences specific to Microsoft 365 for Education (Office 365, Windows 10, Intune for Education)

·          Engaging technical experts and partners for deployment and adoption assistance to enable smooth end to end customer processes that drive usage and help accelerate customer engagement on each workload (Office 365, Identity (AADP), Intune, School Data Sync and AutoPilot).

·          Continuously nurturing and expanding your sales, industry, technology and competitive knowledge and capabilities

·          Providing insight and feedback from customers and partners to the Microsoft Worldwide Industry Teams to help learning and improvement in industry solutions and digital transformation offerings on strategic accounts