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Customer Service Executive

Job title: Customer Service Executive
Contract type: Permanent
Location: Singapore
Specialisation:
Salary: $2,500 - $3,200
Start date: 19-10-2021
Reference: PR/081272
Contact details: Mikako Sekiya
Contact email: mikako.sekiya@jac-recruitment.com
Job published: September 24, 2021 15:57
COMPANY OVERVIEW
Our client, a beauty products seller, is looking for an experienced Customer Service Executive with exceptional communication and customer service skills, to join their team.

JOB RESPONSIBILITIES
  • Attend customer’s inquiries (products, order, delivery, etc.) via email/chatting application and provide necessary advice/support in a timely manner
  • After-sales follow up with customer via email/chatting application, provide necessary support/advice, and get feedback about products and services
  • Gather customer's voice and share information to management as well as a marketing for them to reflect it to marketing/business strategy
  • Daily order management and give necessary instruction to the warehouse for delivery
  • Liaise with e-commerce platformer's window person for smooth business operation
  • Other ad-hoc duties assigned by senior
 
JOB REQUIREMENTS
  • Has customer service or similar job experience in beauty-related products/service industry
  • Has high hospitality mindset and empathy for customers
  • Has strong communication and customer service skill is a must
  • Not limit own job scope and willing to expand further based on business needs
  • Able to respond in Chinese through text as some inquires coming in Chinese.
 
BENEFITS
  • Salary : discuss based on experience 
  • Working Hour: 5days, 08:30 – 17:30
  • Bonus: Depends on company and individual performance
  • Annual Leave: 14 days, add 1 day for subsequent year and max 20 days

Apply online or feel free to contact me directly for more information about this opportunity.
We regret to inform that only shortlisted candidates will be notified. Thank you for your understanding.


JAC Recruitment Pte. Ltd.
EA Licence Number: 90C3026
EA Personnel Number: R1105668
SEKIYA MIKAKO