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Customer Intelligence Analyst

Job title: Customer Intelligence Analyst
Contract type: Permanent
Location: シンガポール
Specialisation:
Salary: $0 - 50 k
Start date: 20 Apr 2020
Job Reference: 50157
Contact details: Minako Hirao
Contact email: Minako.Hirao@jac-recruitment.com
Job published: 28 days ago

 

 Our client, one of the biggest FMCG company is currently looking to have a Japanese Speaking Customer Intelligence Exec for the Japan market. This individual is expected deliver Order to Cash (OTC) process end to end to customers.

 

[Responsibilities]

·         Deliver Order to Cash (OTC) process end to end to our customers

·         Liaise as the escalation/exception link for related organizations within company, customers and 3rd party logistics companies to resolve any OTC issues.

·         Involved in the customer order pattern, provides insights and ideas to drive end-to-end synchronization.

·         Deliver critical metric including Service, Day Sales Excellent, delivery on time.

·         Respond to customers’ requests & enquires in a timely manner

·         Collaborate with BPO (Back end Operations team in China/India) and physical distribution teams to ensure orders are processed and dropped timely & accurately

·         Leads Root Cause Analysis on order & cash related incidents including non-quality, rejections, returns, shortages, overdues, claims, deductions

·         Analyzes customer order data to recommend differentiated solutions/service opportunities that contributes to organization’s value creation target

·         Improves existing process/operations through Loss Elimination workshops

·         Participates in credit control communication

 

 

【Requirements】

 ●ビジネスレベルの英語力および日本語力(社内外とのコミュニケーションに必要)

 ●基本的なPC操作可能な方

 ●カスタマーサポートや受発注経験者は尚可

 

【その他情報】

●給料:※経験による (S$3,0004,500 程目安)

●勤務時間:オフィスアワー

 

 

※その他詳細はお問合せ下さい!

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