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Customer Care Specialist

Job title: Customer Care Specialist
Contract type: Permanent
Location: Singapore
Specialisation:
Salary: $0 - 50 k
Start date: 17 Sep 2020
Job Reference: 51097
Contact details: Tatsuya Aizawa
Contact email: Tatsuya.Aizawa@jac-recruitment.com
Job published: 1 day ago

Our client a well-known tourism company is seeking for Customer Service Specialist to join their team.

 

Job Responsibilities

  • Be the primary contact for assisting Asian and Global members with difficulties at resorts
  • Complete with a high degree of accuracy various affiliate, inter-departmental and inter-company reporting and notifications
  • Prepares and analyzes internal and external quality reports for management staff review
  • Perform investigative tasks to determine root cause and resolution of identified complaints
  • Perform improvement processes and projects with the aim to reduce the complaints volume
  • Provide proper guidance, support and direction to the sales team by undertaking an advisory role

 

Job Requirements

  • Effective communication skills business proficiency in Japanese language to support internal and external stakeholders
  • Outstanding customer-oriented approach and strong knowledge of customer care processes and techniques
  • Dedication to provide exceptional customer service
  • Outstanding negotiation and problem-solving skills
  • Strong analytical skills

 

Interested candidates kindly submit your updated resume.

 

Thank you for your application we regret only shortlisted candidates will be notified.

 

JAC Recruitment Pte. Ltd.

EA Licence Number: 90C3026

EA Personnel: R1879515

Wong Pimin