Communications Operations Manager
Our Client is an Fortune 500 US MNC, and Market leader in IT industry.
Their Asia Communications Team, based in Singapore operates in a fast-paced environment addressing a wide range of communications priorities.
This role will span across the functions of the Asia Communications Team – Executive, Corporate, Commercial and Work & Play, providing end-to-end operations support for the team with accountability for key projects, including community building, maintaining infrastructure, processes, rhythms for the Comms activities and programs, data and insights analytics, budget spend tracking and customer storytelling support.
This individual will be responsible for working with key stakeholders across the Client's Corporate & Regional Headquarters as well as Country Communications Leads and agencies across Asia to orchestrate projects and initiatives as well as assure the best alignment on communications execution and operational excellence.
This is a 12 + 6 months contract role.
Here is what the Comms Operations vendor will take care of:
§ Responsible for establishing and maintaining the infrastructure, processes, rhythms and reporting that enable the efficient & effective planning, management, execution, and measurement of Corporate Communications activities across the Asia region.
Ø Managing and executing Corporate Asia’s “Rhythm of the Business” which is the sequence of formal interactions that regularly connects their subsidiaries to the area headquarters and corporate headquarters. This includes Quarterly Connections calls, QBU calls and cadence of preps, Monthly Community calls and Fiscal Year Planning Process.
Ø Maintaining and updating Communications Campaign Calendar, Asia Communications sharepoint, regional Comms deck etc
Ø Managing Corporate Asia Communication team’s internal and external communication platforms; Asia Communications SharePoint and OneNote / Asia
Ø Supporting the Asia Communications team in community building, including regional events (offsite or virtual offsites, Summits etc.) and other meetings.
Ø Supporting the on-boarding and off-boarding of new team members
Ø Assuring excellent data analytics and insights & reporting on campaign effectiveness on regular basis, through the available tools, delivering Data & Insights dashboards for Connection calls for Area Connection calls and for Asia region QBUs, quarterly LT updates, as well as for campaigns on demand.
Ø Acting as a subject matter expert and supporting subsidiaries in their deployment and management of key infrastructure and platforms by providing training, guidance, content and governance, as required.
Ø Assuring operational excellences in budget management and budget spend tracking
Ø Providing on demand operational support to incoming requests, community building initiatives (e.g. team photos, orchestrating “fun time” community engagements etc)
§ Responsible for maintaining the processes, rhythms and operational support the storytelling program across Corporate, Commercial and Work & Play, as well as end-to-end support for media, customer, partner and executive visits:
Ø Maintaining and updating the repository of the stories across different pipes for their use for different narratives, briefings and purposes