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Business Fraud Program Manager

Job title: Business Fraud Program Manager
Contract type: Temp/Contract
Location: Singapore
Specialisation:
Salary: $0 - 50 k
Start date: 07 Sep 2020
Job Reference: 51070
Contact details: Rajan Jothee
Contact email: Rajan.Jothee@jac-recruitment.com
Job published: 1 day ago

Key responsibilities will include:

 

     Handling sensitive customer data while adhering to strict security and privacy rules

·         Identifying, analyzing fraudulent transactions patterns and using platform tools to make accept/reject decisions on client transactions

·         Using advanced statistical methods to unravel deep insights from substantial amounts of transaction and usage data

·         Providing excellent client support experience and client focus

·         Adhering to platform KPIs related to accuracy, decision time, and productivity

·         Proposing preventative measures, process enhancements, and improved tool functionality

·         Raising team awareness on process changes, quality improvement, fraud trends, and other matters of concern with clear communication

·         Developing documentation, coordinating and implementing guidelines, training and helping colleagues with new tools onboarding 

·         Providing root cause analysis and participate in meetings with senior team members from other operational divisions as well as engineering and data science teams

·         Working with Customer Support to resolve escalations and implement elements of the escalation program strategy

 

Skills and experience:

 

·         1+ year experience in e-commerce, card-not-present, banking or customer service / support environments (or similar), working within a MNC / large enterprise environment

·         1+ year experience as data analyst 

·         Strong commitment to client obsession and client support

·         Knowledge of SQL or Python, Javascript, C#, Java is a plus

·         Meticulous, with an eye for detail and analytical mindset

·         Ability to comfortably perform recurring tasks

·         Must have the highest regard for the privacy and security of the data our customers have entrusted to us and the promises Microsoft has made to them

·         Self-motivated and open-minded. Exceptional team player with strong communication and interpersonal skills

·         Adept at working with multiple stakeholders to drive desired outcomes

·         Must be resilient to stress and versatile enough to transition between competing tasks and priorities with high frequency

·         Insatiable curiosity to find the truth, with a desire to proactively uncover new fraud patterns

·         Obsession with making things right for customers

·         Ability to make decisions with speed and confidence

·         Thrive in fast-paced and changing environments