The Assistant IT Executive role offers the opportunity to build experience in application support while supporting daily business operations in a collaborative environment. This position is ideal for a motivated and detail-oriented IT professional looking to gain exposure to enterprise applications, user support, incident management, and system enhancement activities.
Responsibilities
Application and System Support
Act as the primary or secondary IT contact for assigned business applications
Provide day-to-day application support to ensure smooth operations
Monitor system performance and ensure data accuracy across platforms
User Support and Incident Management
Respond to user queries and troubleshoot application-related issues
Log, track, and resolve incidents in accordance with IT procedures
Collaborate with internal teams and external vendors to resolve technical issues promptly
UAT and Change Support
Support User Acceptance Testing for system enhancements and fixes
Assist in validating system changes and confirming resolution with users
Ensure proper documentation and closure of incidents
Operational and Coordination Duties
Support daily IT operational tasks and system maintenance
Provide timely updates to users on issue status and resolutions
Follow IT policies, escalation procedures, and documentation standards
Requirements
Diploma or Degree in Information Technology or a related discipline
At least 1 year of relevant IT support or application support experience; fresh graduates with relevant exposure are welcome
Hands-on experience with ITSM tools or ticketing systems
Basic knowledge of databases, such as SQL, networking, and IT infrastructure
Familiarity with Microsoft Office 365 and collaboration tools
Strong communication and interpersonal skills
Able to multitask and work effectively in a team environment
Open to learning new systems and technologies
Preferred skills:
Exposure to enterprise or financial systems will be an advantage
Basic scripting or coding knowledge will be an advantage
Understanding of business processes and data flows will be an advantage
Benefits
Structured training and knowledge transfer provided
Exposure to business-critical systems and stakeholder engagement
Sponsorship for professional certification in General Insurance may be provided, subject to terms
About the company
A Japan-based global general insurance company, this organisation provides consumer and business insurance offerings across the Property, Casualty, Life, and Health domains. Its Singapore operations are part of a wider international insurance group.
JAC Recruitment Pte. Ltd.
EA Licence: 90C3026
EA Personnel: R22109724
EA Personnel Name: Jaspreet Kaur Sran
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