6 months Contract - Customer Support Engineer (Network, Japanese Speaking)

Job title: 6 months Contract - Customer Support Engineer (Network, Japanese Speaking)
Contract type: Permanent
Location: Singapore
Salary: $40,800 - $40,800
Reference: PR/080766
Contact details: Nana Oba
Contact email:
Job published: July 05, 2021 15:47
European MNC Network provider is looking for Customer Support Engineer for taking care of Japan and other countries (Amsterdam, Dubai, Buenos Aires and Singapore) on 6 months contract.
Candidates require visa need not to apply.

As a Customer Support Engineer, you will be a member of our Global Customer Support team, operating from Amsterdam, Dubai, Buenos Aires and Singapore.
This department is responsible for all incident management activities.
Our Support Engineer therefore take full ownership of a pending technical issue until resolved.
Your primary tasks and responsibilities will be to:

- Proactively communicate with channel partners concerning incoming incidents and register these findings in trouble tickets.
- Resolve technical issues involving client's network connections by analysing / troubleshooting the incident and proactively coordinating the repair process with third party providers / suppliers.
- Manage the channel partner relation by means of proactive communication throughout the entire solution process so that the client experiences the problem as fully and adequately resolved by the company.
- Perform technical acceptance testing on newly provisioned services to ensure quality of delivery in accordance to our standards.
- Administrate the process of technical support accurately and share findings with colleagues.
- Participate in project teams as necessary to support the business.

- Related studies in ICT, Electronics, Telecommunications or CCNA certification.
- Minimum 1-2 years working experience.
- Strong analytical & communication skills.
- Creative & channel partner focused.
- Team player & No 9 to 5 mentality.
-Japanese and English language skills will be required to interact with Japanese speaking customers.

Good working knowledge in:
- Access networking technologies (xDSL, Leased line, Wireless, Satellite)
- Router/firewalls (primarily CISCO)
- VPN solutions (public based on IPSEC/SSL or private based on MPLS)
- TCP/IP (subnetting)
- Network management systems/tools

-Package: S$3,400 + variable bonus + dental allowance
-Annual leave: 22 days
-Indefinite employment contract with 6 months’ probation period
-Working Location: Singapore

Apply online or feel free to contact me directly for more information about this opportunity. Due to the high volume of applicants, we regret to inform that only shortlisted candidates will be notified. Thank you for your understanding.

Oba Nana (R1988153)
JAC Recruitment Pte Ltd (EA Lic No: 90C3026)