The Outlet Manager - Japanese Speaker role will lead all aspects of store operations as a key member of the inaugural outlet team for a renowned Japanese food brand entering the Singapore market for the first time. The position covers pre-opening preparations, daily operations management, team leadership, sales performance management, and service quality improvement, with a strong possibility of progression to an area manager position as the business expands. This is an opportunity to play a pivotal role in bringing Japanese-quality products and service to customers in Singapore.
Responsibilities
Lead the pre-opening activities and launch of the new outlet
Manage and continuously improve all aspects of outlet operations
Monitor and achieve sales, profitability, and operational KPI targets
Train, develop, and manage both full-time and part-time staff, including roster planning
Maintain and enhance customer service standards and product quality
Oversee inventory control, ordering processes, and cost management
Ensure compliance with food safety, hygiene, and workplace safety standards
Handle customer enquiries, feedback, and complaints professionally
Coordinate with and report to headquarters and relevant internal stakeholders
Contribute to the development of operational procedures and systems to support future multi-outlet expansion
Requirements
Experience in outlet or store operations within the F&B, retail, or service industry
Management experience as an outlet manager, assistant manager, supervisor, or in a similar leadership role
Experience in staff recruitment, training, coaching, and performance management
Understanding of sales management and basic financial performance metrics
Strong communication, interpersonal, and leadership skills
Ability to work effectively in a fast-paced and dynamic environment
Customer-focused mindset with a commitment to delivering excellent service standards
Basic Japanese communication skills to facilitate simple internal communication with the headquarters in Japan
Willingness to work shifts, including weekends and public holidays
About the company
A renowned Japanese food brand entering the Singapore market for the first time. The business is launching its inaugural outlet in Singapore, with opportunities for future multi-outlet expansion.
JAC Recruitment Pte. Ltd.
EA Licence: 90C3026
EA Personnel Name: Natsumi Sugimoto
EA Personnel: R24122374
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