COMPANY OVERVIEW
My client is a platform that combines AI with a global flexible workforce to help brands scale customer support and data annotation quickly, efficiently, and cost‑effectively. Their model replaces traditional contact centers by removing overhead, enabling on‑demand scaling, and giving workers autonomy with instant pay.
Job Summary:
The Account Manager is responsible for managing large-scale annotation programs, ensuring smooth operations, compliance, and client satisfaction. Acts as the bridge between stakeholders and internal teams across multilingual workflows.
Job Responsibilities:
Act as the main contact for clients and stakeholders
Oversee project timelines, deliverables, and issue resolution
Ensure projects meet quality, productivity, and compliance standards
Identify operational risks, staffing gaps, and workflow bottlenecks, implement fixes
Support workforce planning and scaling
Track KPIs, SLAs, workforce metrics, account health
Lead reviews, reporting, and updates
Coordinate with operations, QA, recruitment, training, production to ensure successful project execution
Maintain accurate documentation, process updates, and project trackers
Collaborate with multilingual teams handling AI data workflows
Drive continuous improvement initiatives to optimize operational efficiency and client satisfaction
Requirements:
Minimum 3–5 years of experience in account, operations, project management, or client services
Knowledge of data labeling, AI operations, content moderation, BPO, or digital operations environments
Experience with enterprise or high-volume operational accounts
Strong analytical and problem-solving abilities
Ability to manage multiple priorities in fast-paced environments
Excellent stakeholder management and communication skills
Experience with KPI reporting, SLA management, and operational dashboards
Detail-oriented and highly organized
Experience managing remote or distributed teams
Background in vendor management or workforce operations
Experience working with cross-functional and multicultural teams
Skilled in spreadsheets, reporting tools, and project tracking systems
Familiarity with AI training data, annotation workflows, or trust & safety operations
Location: Singapore (remote)
Employment: Full time
We regret to inform that only shortlisted candidates will be notified.
Sharon Hong (R25128240)
JAC Recruitment Pte. Ltd. (90C3026)