Lifestyle Concierge

  
Advertised on : 20 Aug 2019 | Closing date : 29 Oct 2019

  Job Reference : 49576


Your Role As A Lifestyle Concierge:

·         Deliver exception customer service to our premium customers

·         Accurate and timely handling and management of all requests matching our recommendations to customer profile and expectation

·         Ensure proactive follow-ups are done to ensure solid execution of requests

·         Provide a consistently high level of professionalism and discretion when interacting with clients, customers and vendors

·         Handle service issues and problems by providing appropriate resolutions.

·         Escalate in a timely manner where required

·         Partner with our client's Lifestyle Relationship Managers (LRMS) to deliver

·         Proactive servicing by providing support with a good understanding of customer expectations and be proactive to make the customer engagement a unique experience for each customer

·         Build trusting relationship with customers and LRMs

·         Identify up-sell and cross-sell opportunities to make customer requests unique and experiential

·         Ensure that the quality of work and interaction meet (if not exceed) and maintained the required standards at all times

What you are:

·         3 years of experience in a customer service environment serving/handling high-value segment customer

·         Capable communicator who is eloquent and professional

·         Building engaging and positive relationships with both internal and external customers

·         Strong customer orientation and an infectious positive mindset and attitude

·         Meticulous, attentive and possess a natural ability to focus on the finer details

·         Resourceful to resolve challenges with creative solutions

·         Highly adaptable and agile to a dynamic changing environment

·         Able to multi-task and prioritize workloads to meet tight deadlines

·         Previous experience in Lifestyle industry in a client-facing role especially working with UHNW customers and families is required

·         Must be experienced and passionate in the following lifestyles areas: luxury travel and hospitality, Concierge in a luxury hotel sector

·         Any qualifications related to lifestyles such as Dining, Travel and Hospitality will be a plus

·         Travel certifications such as Certified Travel Associate (CTA), IATA, Travel Agent Certification

·         Certification in Travel and Tourism

·         Wine Education certification such as Court of Master Sommeliers (CMS)

 

Be Ready For:

·         Rotating Shift based schedule (covering weekends and public holidays)

·         Work as part of 24/7 shift pattern

Comes With:

·         Attractive salary packages plus allowances

 

Interested candidates please click apply and send your updated resume in word format (with current and expected salary).

 

We regret to inform only shortlisted candidates will be contacted, rest assure we will keep your resume in mind for other suitable positions.

 

Functional Areas : Service & Others;Others
Type of Employment : Permanent
Minimum Experience : 3
Work Location : Singapore

   
 
 
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