Service Coordinator

Advertised on : 07 Jun 2019 | Closing date : 05 Sep 2019

  Job Reference : 49313

Service Coordinator – Service Order & Used Parts Return & Delivery

Salary - $4,000 + AWS + VB (depending on incumbent last drawn)

Location – Woodlands


Job Description


§     Timely acknowledgment to customers on USED Goods receipt for repairs and co-ordinate / perform checks on the physical contents of these returns. 

§     Manage the service order process and ensuring the corporate guidelines on importing and exporting shipment are adhered to.

§     Planning of service orders, liaise with Service technicians, Warehouse, Planning and Logistics Operations to fulfil the agreed deadlines and ensure timely dispatch of service orders to customers. 

§     Monitor the pricing on billing requests for service orders to ensure that they are in line with the agreed price lists.

§     Ensure that repair quotations are raised to the customers as well as monitor the response.

§     Monitor the maintenance backlog on daily basis and inform customers of any delays.

§     Manage the maintenance call process including the creation of service orders from sold contracts.

§     Drive process improvements and implement workflow systems to optimize efficiency and enhance productivity.

§     Perform ad-hoc duties and responsibility as assigned.


Job Requirements


§     Minimum Diploma in Business/ Logistics / Materials Engineering with at least 2-5 years’ relevant working experience preferably in an MNC manufacturing environment.

§     Dynamic, self-motivation with excellent soft skill

§     Systematic, organized and well-developed analytical skills  

§     Ability to multi-task and work under pressure as to meet shipment deadline

§     Ability to build and maintain relationships with key customers

§     Strong team-player and close collaboration with other cross-functional teams

§     Possess self-driven and good sense of ownership

§     Good written and verbal communication in English

§     Ability to communicate in any Asian languages will be an advantage

§     Proficiency in MS Excel, Words and Power Point applications

§     SAP Knowledge preferred.


Functional Areas : SCM, Logistics & Procurement;Sales Support / Order Management / Customer Service
Type of Employment : Permanent
Minimum Experience : 4
Work Location : Singapore

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